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The Community Hospital Of the Monterey Penninsula gets 5 stars for todays work.

Today Roberta needed to go in and get a bone marrow biopsy. And no it didn’t hurt as bad as you think, it was worse. Ugh.

So, we go into CHOMP and get directions to their Comprehensive Cancer Center where the biopsy will be done. We go down and meet with the nurses and they are friendly, helpful, professional, and seem really competent. The tech level of this hospital is off the charts with rolling computers, monitors, communications, etc.

After all the crap with Stanford this morning all I want is someone to piss me off so I can go off. Instead it was the complete opposite. The nurse that took the initial blood did it without any issues at all. Quick, clean, and nearly painless. Was laughing and joking with Roberta to calm her. The main nurse came in and explained the 30 minute wait till the blood tests were done and told us about the Pathologist that would be doing the biopsy. Asked if Roberta wanted anything to drink, eat, etc. Was she comfortable, could she answer any questions. What was the history of her symptoms, what tests had she had done, etc. Showed genuine concern that it’s been 8 months of tests, almost 70 pounds of weight loss, and still no answers.

Half hour later the Pathologist comes in. Dr Szmit, talks with us, explains what’s going to happen, asks what tests and history of symptoms. Ponders that for a bit and talks to us about what it might and might not be. Tells us what the test is designed to look for and what each means overall and what is very unlikely with her symptoms etc. Very bright fellow and friendly.

He does the biopsy, details left out, just picture painful as hell.

Roberta has a reaction to the litocain and breaks out in hives and mouth and lips go numb. They give her Benadryl and monitor her closely for an hour or so just to be safe. Checking on her, chatting, and basically doing all they can to make her feel better.

Dr Szmit comes in a final time to check on her and says he will be contacting Roberta’s Oncologist via her cell phone (she’s off today) and let her know about Stanford and that he would also be calling her GP to inform him of the situation also and that something needs to be done. Whether that’s telling Stanford to go away and do something else, or do as much diagnostics and testing as possible locally until the appointment in 5 weeks.

Why can’t most medical facilites be this good?

I contacted the Stanford Medical Center today and spoke with Joy of the general reception area. She was friendly enough but unhelpful, other than to tell me that all the appointments for Dr. Chen had been cancelled that day due to the doctor being “unavailable”. When I asked about getting an appointment sooner than 5 weeks out or seeing another doctor she told me I needed to speak with the receptionist of the Internal Medicine group and transferred me over.

Upon reaching the receptionist at the Internal Medicine/Medical Specialties Clinic, a woman  by the name of Anna, who gives a whole new meaning to useless, bureaucratic, pencil pusher. She was absolutely NO help whatsoever. When I asked why the appointment was canceled and moved she told me the doctor would be unavailable that day and the next available was on the 20th of August. When pushed on making an appointment earlier she told me if I didn’t like it the next earliest appointment would be the end of September.

When I asked to get an appointment with another doctor she told me that I couldn’t do that and that if I wanted anything changed I would have to speak with Roberta’s local referring doctor and have them contact the clinic and see if anything could be done. When pressed on this she got very testy and things went no where. They just got worse.

My friend John sent me a link to the Medical Board of California and they have a great complaint form with one section describing “Substandard Care (e.g., Misdiagnosis, Negligent Treatment, Delay in Treatment, etc.)”

Guess who’s getting an official complaint filed against them for Substandard Care? Here’s a big FU Anna! Ya wanna be a bureaucratic B%$#! I work for the government. Let’s dance.

This is the first step in a nice long “I’m Pissed now and you’re gonna pay waltz”.

The offices of Dr. Chen at the

Stanford Hospital & Clinics

Internal Medicine/Medical Specialties Clinic

300 Pasteur Drive- Boswell Building

Stanford, CA 949305

(650) 723-6961

Called today to inform Roberta that after 6 weeks of waiting, her appointment with Dr Chen was canceled and that she would now have to wait another 4 weeks for an appointment. That’s 10 weeks of waiting to find out why she is so sick and in such pain. Whether or not the tentative diagnosis of Cancer was correct and whether it had spread yet. I’m sure that waiting 10 weeks to see if the cancer had spread makes it a pretty sure thing.

The reason they gave for the cancellation, which they did via a voice mail, so mighty nice of them. Was that since Roberta was getting a Bone marrow biopsy and they would wait at least 30 days to make sure the result had come back. Ignoring the $50,000 worth of other tests that have been done so far. When Roberta got the message and called back, crying, to say it wasn’t okay to cancel the appointment she was told that they already had given the appointment time to someone else and she would have to wait no matter what. It was already a done deal.

I’ll be calling my employer, my insurance company, and any patient advocacy group I can find to try and make life as painful as I can for these pencil pushing bureaucrats as possible. If it turns out that their delay has even the slightest chance of having caused this cancer to metastasize I will do everything in my power to sue them into non existence.

This has been moved into the criminally negligent phase. If anyone knows who I can call to file an official complaint with every agency possible I would appreciate the information. I’ll start with my employer SAIC, my insurance company AETNA, and start searches for patient advocacy groups, and government oversight agencies, and with the Stanford Medical Center.

I was sick to my stomache earlier because of the futility and sense of helplessness. I’m slowly watching my wife fade away in pain and anguish and then we have the medical system pull this. I have decided to NOT be helpless. I will NOT accept this. I WILL do everything I can to make life miserable for every uncaring pencil pushing, insurance gouging, slimy bureacratically run medical institution as possible.

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